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Uber connects retrieval, model answers and human handoff in Genie
Genie combines documentation retrieval, an LLM-generated explanation and a path to continue the conversation or ask a human for help. The system offers a concrete pattern for engineering support assistants that fit existing workflows.
- What
- - Genie is Uber's internal AI assistant for engineering support questions about platform tools and services.
- How
- - It retrieves relevant information from documentation, uses a language model to explain it, and lets engineers continue the conversation or ask a human for help.
- Why it matters
- - Uber reports about 45K support questions monthly, so automating repeated answers could free platform engineers for other work.
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